Shipping + Returns

We want receiving your Our Saturday order to feel just as considered as using it.

Shipping

Orders are typically processed within 2–4 business days before shipment. Once your order is on its way, you’ll receive an email with tracking information.

Estimated delivery times begin after processing and may vary based on destination, carrier delays, holidays, or other circumstances outside our control.

Because some Our Saturday products may be fulfilled separately, items from the same order may occasionally arrive in more than one package. If this happens, you’ll receive tracking information for each shipment.

Shipping rates and available delivery options are calculated at checkout.

Order Changes + Cancellations

We begin processing orders as quickly as possible. If you need to change or cancel an order, contact us immediately at hello@our-saturday.

We’ll do our best to accommodate your request, but once an order has entered fulfillment, we may be unable to make changes or cancel it.

Returns

We hope you love everything you order. If something isn’t right, unused and unopened products may be eligible for return within 14 days of delivery.

To be eligible for a return:

Items must be unused, unopened and in their original condition.
Original packaging must be intact.
Proof of purchase is required.
A return request must be submitted within 14 days of delivery.

For hygiene and safety reasons, opened or used skincare and body-care products cannot be returned.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 5 days of delivery.

Email hello@our-saturday.com with:

Your order number, a brief description of the issue, and clear photos of the product and shipping packaging.

We’ll review the issue and work with you on a replacement or refund when appropriate.

Refunds

Once an approved return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process the refund after it has been issued.

Final Sale Items

Gift cards, promotional items marked final sale, and opened or used personal-care products are not eligible for return.

Lost or Stolen Packages

Once a package has been marked delivered by the carrier, Our Saturday is not responsible for lost or stolen packages.

If your tracking shows delivered but you haven’t received your package, we recommend checking around the delivery location, contacting household members or neighbors, and contacting the carrier directly.

If you still need assistance, email us at hello@our-saturday.com and we’ll do our best to help.